No response from Last Pass Support

Steve Hooper

I have been a premium subscriber for many, many years. During the last 12 months, LastPass and PayPal no longer work together. Therefore my Premium renewal has failed. I have tried several times to pay using direct payment, but the page will not let me save my details or actually pay. Subsequently I have been downgraded to a FREE account.

Despie several attempts to get some type of support from LastPass so that I can pay, I have had no response. I do notice that FREE accounts do not get email support. There appears to be no other way to connect o LastPass.

Options are:

1. Hope that a public post like this will get someone from LastPass to respond

2. Start moving to a different platform (considering the recent breach they experienced, maybe time to move).

HELP please - If you know of a way to get in touch with LastPass support/finance. Or, if you can suggest another platform to migrate to.

Thanks in advance.

mmirabito

@Hoops451,the last time I contacted LastPass (Family account) I submitted a request for a call back - (but I cannot find the URL right now) someone should call you. They called me within 15-20 min, in both cases I submitted the request between 6AM - 7AM

This might help:Contact Support via email

As far as a alternative I moved to 1Password in late December due to the lack of clarity from LastPass about the breach.

1Password is a little more expensive but that's okay. I also briefly looked at bitwarden (cheaper) but I settled on 1Password.

So far I am happy with 1Password. It took a little to get used to the UI.

• They have an option to import data and LastPass is one of them. My vault imported instantly so unless you have a complicated setup it should work.
• They do not have the folder concept they use tags instead similar to Gmail. Bitwarden I think has folders like LastPass.
• Onetime passcodes can be registered for each entry in your valut within the UI and you do not need an additional authenticator app if you do not want to.
• They do not have a free tier but they offer 14-day trial - 2 weeks was enough for me to decide - I am using a family plan.
• On a my Win 10 1Password has tendency to ask my master password more often to unlock the vault. At first I did not like it but after a while I got used to it. On the iPhone Faced ID or your thumb print is all you need to unlock the vault once it's linked.
• You can submit a support ticket and their team will email a response. I have submitted 3 tickets so far and all where resolved via email.

Hope this helps

max