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Couldn´t upgrade from Free User to Premium account

navratil.daniel

Hi,

I'm trying to upgrade my free user account to Premium, but I can't because I keep getting the error message "You can't purchase this product with this account". Why is this happening? What's wrong?

Thank you!

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Accepted answers

LastPass Support

Hello@"NavrDa",

Thank you for the response.

The connection has been removed, please, proceed to upgrade the account from Free to the desired plan.

All comments

LastPass Support

Hello@"NavrDa",

Thank you for joining the community.

I've reviewed the account and noticed you had the subscription expired a few months ago. If you tried to upgrade using our website, the system would generate an error, as the initial payment was made through a third-party service.

You can review if you would like to proceed with the upgrade with them or let us know for us to make changes in your account and purchase directly with us.