How do you raise a support ticket if not logged in to gain access to an account?

Question

I have a family member who is struggling to access their account. Their email seems to have stopped working, likely because they were using an old one and the server has literally been switched off. Previous questions on this topic - no access to email - suggest raising a ticket. they can’t because they can’t login because they can’t verify their device via email. What would you advise someone do in that situation? I can’t raise a ticket for them obviously as it’s a different account.

LastPass Support · Answer

Hi @Michael Pound​

For those LastPass Customers who cannot log in due to inability to access their email inbox, the Chat option in the lower right corner of the page may be utilized to request assistance.

You may also request a callback for this particular user through the Customer Support portal.

Michael Pound · Answer

I don’t think either of these suggestions work when you’re not logged in, and they can’t log in.