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Cannot Access Email for 2FA

maestro35

Perusing the forum, it seems this is a common problem. We've had a personnel change in our organization and no longer have access to the email that is responsible for providing the 2FA codes. FAQ says:

>If your email service provider is unable to help you regain access to your email account, please contact our LastPass Support team so that we can pursue all potential avenues to help you regain access to your LastPass account.

So here I am. What can I do to regain access to our LastPass vault in absence of a trusted device grandfathered in by the 60-day rule?

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maestro35

We have found a device which was grandfathered in and does not require 2FA. Help is no longer required. Thank you.

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evan.walker

Hello@"crychlyd"

I'm sorry you are having problems with your account. I suggest visiting this page and scrolling to the bottom to contact support to have them help you with your issue.

https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

Thanks!

Justin Heintz

@crychlyd

You don't need to be able to log in to your account to open a support ticket. Just provide an email address that you have access to.

maestro35

@EvanWthat is how I got here. As I said in my original post, I am unable to log in, erego I am unable to use the support portal to create a ticket.

maestro35

I presume you're referring to the "Contact Support" modal, which restricts all new tickets to billing-related issues and indicates that any non-billing-related issues submitted will be ignored?

maestro35

Bumping thread. Is anyone from LastPass able to assist with this request to create a non-billing support ticket on my behalf? Our email host has confirmed that they cannot provide access to the email address used for 2FA unless legally compelled to do so.