I received the email with master recovery password link, and when I pick up the link, the message is:
"El vinculo ha caducado o no es válido.
I repeat this step about 8 times
Thanks for you response.
I from Argentina GMT -3. About 1 month ago I recover the master passw with same method. But now doesn´t work.
First, I delete the old mail and then Click in the link to recover master password to avoid mistakes.
The message you received, "El vínculo ha caducado o no es válido. Genere un vínculo nuevo o inténtelo de nuevo," translates to "The link has expired or is not valid. Generate a new link or try again." This message indicates that the recovery link you're using has either expired or is incorrect.
Here are some steps to help you resolve this issue and successfully recover your account:
Check Email Timestamp: Verify the timestamp of the email you received. Recovery links often have an expiration period, and if you're attempting to use a link that is past its validity period, it will not work. Ensure you are using the most recent email with the recovery link.
Generate a New Link: If the link has indeed expired, you will need to generate a new recovery link. Depending on the service or platform you're using, there should be an option to request a new password reset link or account recovery email. Look for this option on the login page or recovery page.
Check Spam Folder: Sometimes recovery emails can end up in the spam or junk folder of your email account. Double-check these folders to ensure you haven't missed an email with a valid recovery link.
Ensure Correct Email: Make sure you are using the correct email address associated with your account. It's possible that you may have multiple email addresses, and you received the recovery email in a different one.
Clear Browser Cache: If you've attempted to use the recovery link multiple times, it's possible that your browser has cached an invalid link. Try clearing your browser's cache and cookies and then click on the new recovery link.
Contact Support: If you continue to encounter issues, and generating a new link doesn't work, consider reaching out to the support or customer service team of the platform or service you're trying to recover your account with. They should be able to assist you further and may be able to manually reset your password or provide additional guidance.
Remember to follow any specific instructions provided in the recovery email or on the platform's website for the most accurate and up-to-date guidance on account recovery.
Hicham
Please, can you help me?
I try again and have the same problem
