I know my password.
I *did* receive an email from lasspass indicating my account is locked for 5 minutes. Nothing in trash. No filters on lastpass domain are applied. I had to create a new account to ask this question.
I have read the help page here, and this does not resolve my problem.
https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/faq_verify_trusted_devices.html&_LANG=enus
Please advise. I cannot access my passwords.
Hi @mdaustin.phd
I'm afraid you will need to create a support request for this, as we cannot confirm your identity through this public channel.
Please use the 'Request help' button within a recovery article, then check your email for the follow up from Support.
I'm beginning to get fed up with Lastpass, have been a paid member (family) for a long time now. Mostly the system has been great, but more recently, every time I get automatically logged out (which is frequent now for some reason), the system won't let me log straight back in. I have to wait for an email that can take a long time to arrive, sometimes doesn't arrive at all. I have tried to get a support ticket or even chatbot to assist but get caught in a Kafkaesque eternal loop that tells me I must be logged in to get support. I just set up a new account to try to interact on here and was then realized it needed to be a paid account which I obvs already have under another email address! You need to change your system Lastpass so we can actually contact you to get help logging in or sort the problems with email verification out. I won't cope with this forever and will start to look elsewhere... :-(
Hi @dibsii
What happened when you followed the above directions and utilized the 'Request help' button using the problem account email address?
If you do that and create a case I can take a look at it and confirm your identity if any account changes are necessary.
Hello I believe I have resolved the problem, after some research and trial-and-error. This is a widely reported issue on various forums, and I hope Lasspass addresses this.
ok, if I log in with the *incorrect* password from a *known* device (ie: laptop), Lasspass will tell me my password is not correct.
HOWEVER - if I log in with the *incorrect* password from a *unknown* device, Lasspass will tell me to check my email for a verification email, and *no* mention that my password is incorrect. The problem: I never received this email, and did not know I was inputting an incorrect version of my password. (a typo it seems). Once I realized that I was entering my password incorrectly, and entered the correct password, I then received a new error message from lasspass informing me of an unknown use of my master password, and i *did* receive this email alert.
Lasspass: I recommend you fix your very confusing/erroneous error messaging.
@mdaustin.phd I'm sorry the message cannot be more specific. It states to either check your credentials or your login/security email for verification. If we are more specific there, then bad actors may be able to figure out which point of error is blocking their access attempt.
