My wife and I are long time subscribers on individual accounts...very frustrated there is no support line...when they send a verification text on my account she gets the code on her phone and vica versa...how do we fix this?

gerry

My wife and I are long time subscribers on individual accounts...very frustrated there is no support line...when they send a verification text on my account she gets the code on her phone and vica versa...how do we fix this?

LastPass Support

Hi @gerry​

Welcome to the LastPass Community.

You may reach Customer Support at any time from within this site by clicking 'Contact Us' in the top-right of any support page.

Regarding your MFA set up, it sounds like you may have both mixed up the confirmation phone number. While this method of authentication is supported, it is less reliable for several reasons compared to MFA apps installed on your mobile device that have rotating number sequences used for login confirmation. I suggest disengaging any current MFA options from within your account settings, and then starting from scratch to re-sync multifactor auth again. These are all the current options available to users for MFA solutions.