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lost access to Lastpass Authenticator, and therefore cannot log in to my Lastpass account

fuglsang100

Hi,

I have lost access to Lastpass Authenticator, and therefore cannot log in to my Lastpass account due to Multifactor Authentication.

I access my mail, and I can remember my master password.

I have contacted support to resolve the issue. For that I have used the link below. I have received an email that a support case has been created. However, I cannot see the case as I cannot log in to my account.

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/LastPass_Authenticator_disable_lpa.html&_LANG=enus

How do I get access to my lastpass account again?

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @Fuglsang100,

I see that the case was closed as successful, is everything working properly now?

Please let me know.

Thank you,

Henry Eduardo | Customer Care

All comments

fuglsang100

I have now received another email regarding my support case.

That requires me to log into my account to read the update, and I can't do that as I don't have access to Lastpass Authenticator.

The email I received from support:

"We have provided an update to your support case that can be viewed when logged in tosupport.lastpass.com. You can view your case anytime by visiting:https://support.lastpass.com/s/case/zzzzz"

How do I access my account without Lastpass Authenticator? As mentioned, I know my master password and I have access to my email.

Henry Eduardo Ortiz (3P)

Hi@"Fuglsang100",

I am sorry about the issues you are having with your account. I have found the support case and have requested that you are contacted via email instead. I apologize as this should have been the contact method in your scenario.