Can't log in after disabling 2FA through Google Auth & call and sms verification not workin

Question

Following the email received this morning informing of new password requirements. I was also prompted to reset my Google Authenticator. Which I followed step by step with the result of the passcodes not working to log in. I then disabled Google Authenticator. Now when trying to log in I am asked to either use Lastpass authenticator (which I don't have), sms or call. Call and sms verification are notr coming through on my phone!

I am still able to access LP entries through the phone app thanks to faceID. But on laptop to manage the account I am logged out. How do I regain access? Premium user

Tanja Koehler · Answer

Hi @KarolH_LP,

It has now been three days since I lost access to my account and I have no way of getting back in. I also have no way of contacting support as I can’t access my account. Please could you assist further? Thanks in advance.

Kind regards

Tanja

Tanja Koehler · Answer

Hey@"KarolH_LP"

Thank you!

Yes thats the problem. I followed the instructions on the screen of updating my Google Authenticator. After updating it, it no longer took the codes so tried to disable and don't know how but it then seems to have enabled Lastpass Authenticator, which I've never used before. Now stuck and none of the reset options are working for me.

I tried to log a ticket with support, but thats also not possible as I need to be able to log in.

This is an issue as I'm not able to log into anything and it's hindering my business.

Thanks

Tanja

LastPass Support · Answer

Hello@"TAKOVS",

Welcome to the community.

I've noticed you have LastPass Authenticator enabled, and you have submitted a case to our technical support team. They'll be reviewing the information and contacting you soon,

Thanks.