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Lastpass Unable to login

aiderp09

I have tried doing an SMS reset for an OTP and resetting my password. I am unable to reset my password in any way is there a way I can get my recovered account known to me? It was my email that was set for the account before but no longer that.

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Accepted answers

ash.canon

@Aider @matsuda @SmarmySailor @HelpMePlease828 I'm sorry to hear about the recent login trouble.

What I can share is that we have started to require more frequent logins to LastPass to increase security.

Secondly, some iOS users recently experienced a problem with an autocorrect feature update, where certain character combinations were being automatically edited within the LastPass login screen. While we work to find a resolution in this case,please try disabling this feature: iOS Settings > General > Keyboard > Smart Punctuation > Off

If you still cannot login, but have some cached data within the LastPass browser app that was recently used, you may be able to recover / change the password by following one of these options:https://support.lastpass.com/help/recover-your-lost-master-password-lp020010

All comments

elim6283

I am running into the same issue! I am not able to reset password because I need a browser extension on my phone somehow? I am willing to pay for premium if they just let me have my account back!

Someone please help!

aiderp09

I recommend to all of you, that you should go back to a previous email and find a revert password to old password. I found that and I was able to login after a while of thinking. I hope you remember your old password

matsuda2189

me too, now i dont know what to do with my lasspass account

aiderp09

I recommend to all of you, that you should go back to a previous email and find a revert password to old password. I found that and I was able to login after a while of thinking. I hope you remember your old password

jlr.past.devices

Have you tried going through the steps at this page? (Account recovery process from a mobile device)

https://support.lastpass.com/help/how-does-account-recovery-work-for-lastpass

ash.canon

@Aider @matsuda @SmarmySailor @HelpMePlease828 I'm sorry to hear about the recent login trouble.

What I can share is that we have started to require more frequent logins to LastPass to increase security.

Secondly, some iOS users recently experienced a problem with an autocorrect feature update, where certain character combinations were being automatically edited within the LastPass login screen. While we work to find a resolution in this case,please try disabling this feature: iOS Settings > General > Keyboard > Smart Punctuation > Off

If you still cannot login, but have some cached data within the LastPass browser app that was recently used, you may be able to recover / change the password by following one of these options:https://support.lastpass.com/help/recover-your-lost-master-password-lp020010

matsuda2189

sorry, i did try my best all solutions but nil help. why dont lastpass have some function to allow user to reset master password.

Now users are in trouble

joshmadeit1

I've been using lastpass for more than 5 years and now suddenly I'm unable to login to lastpass. I tried forgot password and such but I never receive any emails from lastpass. Literally none. I'm blown away by how terrible the support options are that make you log into your account that you cant log into in order to get support for the account you can't access.