Recently the LassPass app on my Samsung stopped accepting my thumb print to authenticate me. Why has it done that? Is it possible for me to get that working again?

rodf

Recently the LassPass app on my Samsung stopped accepting my thumb print to authenticate me. Why has it done that? Is it possible for me to get that working again?

LastPass Support

HELLO! @rodf​

Welcome to the LastPass Community.

We apologize for the inconvenience, at the moment could you please follow the steps below:

• Remove the LastPass app from your mobile device

• Reboot your mobile device

• Re-install the LastPass mobile app

• Try to replicate the same behavior

We apologize in advance, please let us know if there is something else, we can do for you.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care