Hello, I am an admin on the account. and want to make sure I performed all the steps necessary to be able to reset the master password. I enabled "permit super admins to reset master passwords". Si there any other steps I need to do?

Elaine Reilly

Hello, I am an admin on the account. and want to make sure I performed all the steps necessary to be able to reset the master password. I enabled "permit super admins to reset master passwords". Si there any other steps I need to do?

LastPass Support

@User17594176258892189777

Thanks for checking in! If you've already enabled the "Permit super admins to reset master passwords" policy, you're on the right track. As long as all the steps outlined in this setup article were followed correctly, there shouldn't be any issue with performing a master password reset.

To make sure everything is covered, here are a few helpful resources:

• 🔧 Enable super admin reset: Confirms the correct policy configuration.
• 🔐 Reset a user's master password: Walks you through the reset process step by step.
• 🕵️ Troubleshooting if the reset option isn’t available: Useful if you're not seeing the reset option as expected.

If everything in the setup article was configured properly and the user is part of the policy group, you should be good to go. Let us know if you run into anything unexpected!

Please let us know if there is something else we can do for you.

Greetings!

Luis | Customer Care