Impossible to sign in

poheix

Hello,

Since one week, it is impossible to sign in (Iphone app). My masterpassword is good (saved in my keepass). When I try to recover from website with my phone number, I have an error (expired code) : I have empty cookies and files, reinstall app....

Have you any idea?

Thanks

Pierre

Henry Eduardo Ortiz (3P)

Hello @PierreOlivier,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I can see that the verification email was being sent during your login attempts but it seems that you have been able to access now. Do you still need assistance?

Please let me know.

Thank you,
Henry Eduardo | Customer Care