Notification of authenticator MFA request

raelle

I use the Edge LastPass extension with the LastPass Authenticator app for MFA. Until this morning, whenever I clicked to Log in with Authenticator, I had a notification appear on my iPhone lockscreen, which I could click and accept the authentication request. Very handy!

I had to reconnect my Authenticator App to my LastPass, and now the lockscreen notification does not appear.

Can anyone tell me how to get the lockscreen notification to appear as before?

Thanks!

LastPass Support

Hello! @raelle​

Welcome to the LastPass Community.

We truly apologize for the inconvenience!

In this case it seems that is your phone the one who is not allowing the MFA app to show the notification in your lock screen, I will recommend you access your phone settings and check the permission for the LastPass MFA APP, I will look for the notifications and make sure the app is allow to show notification in the lock screen in case is possible.

Another possible option could be removed and re install the MFA but before you do that make sure you disable the MFA from all your account related to the LastPass MFA app or create a copy of the app from the MFA app settings.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care