Cannot login to Lastpass: Remeber master password, but lost authenticator phone

dutrobista

I remember my master password, but I cannot login to Lastpass, because I enabled MFA, and I lost the phone I installed the authenticator app, Google Authenticator.

Google Authenticator didn't have a cloud sync function to "save" my Lastpass authenticate configurations in the cloud (shame on you, google authtenticator team!), so I cannot reinstall Google Authenticator to generator the access code for Lastpass.

I also tried to click the "Send SMS code" or "Call me" buttons on the login page of Lastpass, but for unknown reason, I never received any messages or any calls.

I even tried login by one time password, but I've changed my web browser long time ago, there is no one time password in my current web browser.

I tried to contact lastpass's technical support, then I was told I have to login to lastpass first. What?! I'm currently cannot login, you ask me login first for tech support? What a joke! Finally I came here, the community forum.

Please help, how I can I login to lastpass? Thanks!

LastPass Support

Hello@"s000qtr",

Thank you for joining the Community!

We are sorry you're not able to access the vault, we have reviewed your community profile, and the email did not match an active LastPass account.

If you're using an authenticator and needs to be disabled, please, check the following articles:

• I lost my phone! How do I disable multifactor authentication via email?
• I am locked out because I can't disable multifactor authentication for my LastPass account

Thanks.