I'd updated Firefox per previous instructions a few months back but I'm getting the blank "logo" screen again - no access to passwords.

ronda.eyben

I'd updated Firefox per previous instructions a few months back but I'm getting the blank "logo" screen again - no access to passwords.

LastPass Support

Hello! @ronda.eyben​

Welcome to the LastPass Community.

We truly apologize for the problem with your account. Please follow the steps below to resolvethe issue:

1. Remove the LastPass extension from your internet browser.
2. Clean your Firefox cookies and cache
3. Reinstall your LastPass browser extension
4. Try to log back in and replicate the issue.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care