My dashboard does not appear on my desktop PC. I click on show dashboard and it never loads. Do I need to delete account and then re-add? If so will I lose all my passwords?

Question

My dashboard does not appear on my desktop PC.  I click on show dashboard and it never loads.  Do I need to delete account and then re-add?  If so will I lose all my passwords?

ladylowbar1 · Answer

Yes. I tried all this. It was also suggested by another of your associates. It actually made matters worse as I cannot even get to the log in page on my pc. I’m using LastPass now on my iPhone & iPad only. In fact today I noticed I can get to the dashboard from my iPhone / not. iPad nor pc.

LastPass Support · Answer

Hello @ladylowbar1​

My name is Hilda, I'm very sorry for any inconvenience this may have caused you. We've done some clearing and updates on your account.

Could you please try the following troubleshooting on your browser:

* Uninstalling the extensionUninstall LastPass
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension Use the LastPass browser extension
* Try again

Hilda

The LastPass Support Team