Edit option only opens a blank page, forcing me to always HAVE to open my vault

Question

The subject pretty much explains it, but it's hard to explain how annoying a customer experience it is to have to do multiple copy/pastes for all my lastpass needs. I can't edit any fields without going through the vault, and I can't even fill out address info either. I've been using (and paying for) lastpass for years but this bug is driving me to look for alternatives.

I found this old thread that is QUITE similar:

PS:

LastPass Extension

Version: 4.120.0

Built: Mon Aug 07 2023 14:26:45 GMT+0000 (Coordinated Universal Time)

Binary Component:false

Please help

LastPass Support · Accepted Answer

Hello @dmandk6,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are experiencing with the extension. Can you please follow these steps and verify if it works properly after each of them:

1. Clear cookies and cache of your browser

2. Clear local data and refresh the sites of your browser extension, to do this:

a. While logged in to LastPass, click the active LastPass icon in your web browser toolbar.

b. Select Account at the bottom of the menu, then select Fix a Problem Yourself> Clear Local Data

c. Follow the steps a and b, but now click on refresh sites instead

3. If you still have the same issue, please remove the browser extension. Right click on the extension icon and click on remove from <Browser name>

4. Download and install the browser extension from: https://lastpass.com/misc_download2.php

5. Once reinstalled, please log in and try again

6. Try from a different browser, it is best if there are no other extensions installed besides LastPass to test

7. Test it from the web version of LastPass: https://lastpass.com/?ac=1&lpnorefresh=1

8. Try it from an incognito/In private browser window

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care