I can no longer sign into my LastPass app, was able to sign into the desktop but just shows a blank LastPass watermark and nothing else.. where has everything gone? How do I access support?

Question

LastPass Support · Answer

I'm very sorry for any inconvenience this may have caused you. Could you please try the following troubleshooting on your browser:

* Uninstalling the extensionUninstall LastPass
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension Use the LastPass browser extension
* Try again

Have a wonderful day and take care!

johnish · Answer

I had the same issue on Macos Chrome - latest OS and latest Chrome. I had updated the Lastpass Extension following the remedy #1 directions on the support site (turn on developer mode click update). After following those directions the issue had started.

The above steps resolved the issue.

Side note: I had also encrypted my URLs as per the required update. After this the previous plugin would not return search results. Going in and telling it to refresh the vault worked until I restarted the browser. Hopefully this is resolved with the new version.