Trouble Moving Over from TrueKey

suzydickstein

Not sure where I am going wrong. Loom video attached. [video redacted for privacy]

evan.walker

Hello@"SuzyDee"!

Excited to see that you are importing your passwords from TrueKey. For this to work properly you'll need to take the CSV that you generated from TrueKey and copy/paste that info into our generic CSV. You can follow the steps here:https://support.lastpass.com/help/how-do-i-import-stored-data-into-lastpass-using-a-generic-csv-file