I need an upgrade assist

jaimee.gould

it looks like I used to have a business account but it expired and I now have a premium account. I am trying to change to families but I can't for the life of me figure out how. When I try to upgrade it says the business account is not eligible to up grade and I can't access support without upgrading (insert every expletive here). Can anyone help me figure this out?

LastPass Support

Hello @jrudman603,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having. I do see that you were on a trial for Business which is already expired. I removed your account from the old business account and now you should be able to get a families subscription.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care