I logged in to LastPass today via a Chrome extension and all my data is gone. I tried on Firefox and everything seems to be there. What could be going on with Chrome? I was terrified I lost everything but I think it's a browser issue. Thanks for ...

Question

...any input

naphy.joiner · Answer

Yes - that seemed to work! THANK YOU!!!!

LastPass Support · Answer

Hi@naphy.joiner​

Welcome to the LastPass Community.

About your issue, I have completed some updates from my side, such as clearing the corrupted sessions and updating your account. I need you to follow these steps to complete the basic troubleshooting:

* Uninstalling the extensionUninstall LastPass
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension Use the LastPass browser extension
* Try again to access your vault

HildaC