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Converting Existing LastPass Accounts to Family Plan

nello

I’m considering consolidating three Premium accounts and one Free account—four in total—into a single Family account.

It seems like a no-brainer since one Family account will be much cheaper than four Premium accounts. But, there’s no such thing as a free lunch, right?

So what’s the catch? What do these existing account holders lose by becoming members of a Family plan?

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Accepted answers

rachael.orovets

Hi@"Nello",

When you invite an existing LastPass user (Free or Premium) to join your LastPass Families account, all of their stored Sites, Secure Notes, Form Fills, and settings will be automatically transferred upon joining. Each family members' Vault remains separate from each other.

For more information and other answers to common questions about LastPass Families please see the FAQ here.

All comments

rachael.orovets

Hi@"Nello",

When you invite an existing LastPass user (Free or Premium) to join your LastPass Families account, all of their stored Sites, Secure Notes, Form Fills, and settings will be automatically transferred upon joining. Each family members' Vault remains separate from each other.

For more information and other answers to common questions about LastPass Families please see the FAQ here.

nello

Yes, I read that.

But what’s the catch?

What’s in it for LastPass to forego revenue from Premium accounts that join Family accounts?

rachael.orovets

Hi @Nello,

LastPass Families includes six (6) individual LastPass licenses, there isn't any kind of catch we are aware of. You can also compare all of the features for each LastPass plan beside one another here by scrolling down on this page:https://www.lastpass.com/plans-and-pricing

nello

When a family member accepted my family invitation, they got this warning:

Two notes before making the move:

The remaining value of your existing LastPass Premium subscription will be automatically refunded.
If you leave LastPass Families, you'll become a Free user. We can't re-activate the account you're about to leave.

Regarding the first bullet …

I guess I misunderstood; I thought the prorated amount on the invitee's Premium Account was applied to the Family Account. But, refunding it is okay too. It's just a misunderstanding.

Regarding the second bullet …

I understand the first part, that the result of leaving a Family means that the account becomes a Free Account. This makes sense since the prorated amount on the prior Premium Account was refunded.

But, what does the second part mean: "We can't re-activate the account you're about to leave." The resulting Free Account can always upgrade to a Premium Account, right? What does "can't re-activate" mean?

Thank you for your help. Sorry that I have so many questions,

rachael.orovets

Hi @Nello,

In regards to your question, this simply means that if you leave a Families account your Premium status won't be re-instated, since it was refunded. The account would be moved to a Free plan and Premium would need to be repurchased if you would like Premium after leaving the Families account.

Daniel Heathershaw

I'm trying to claim the families subscription benefit but I'm seeing this message "You have an active LastPass subscription. To switch to Families, let’s cancel your LastPass subscription at the other service. Then you’ll be able to claim Families as a benefit here.". If I cancel as instructed will I lose any information in my personal subscription?