When I accept a log in in my authenticator app my desk top extension reverts back to the log in screen and will not let me into my vault. How do I fix this?

Question

When I accept a log in in my authenticator app my desk top extension reverts back to the log in screen and will not let me into my vault.  How do I fix this?

LastPass Support · Answer

Hello @trajcich​

I apologize for the login trouble there.

It is possible your MFA is out of sync with LastPass.  In most cases you can disable an authenticator app via email confirmation.  You can then re-sync your preferred MFA selections again through lastpass.com.

In the case where the LastPass Authenticator becomes out of sync you may use the 'Request help' button within that tool's recovery support article.