Cannot Set Master Password

Question

After logging in, I'm prompted to set my master password. However, I cannot complete the form and the button to save is greyed out. I'm stuck in a loop where I can't sign in at all.

Has anyone seen this issue before?

LastPass Support · Answer

Hello,

In this case, we suggest clearing the LastPass cache through the browser extension:  Account > Fix a problem > Clear cache

brendan.ha · Answer

The issue is that I can't even enter in my master password. That field has been pre-populated with my email address.

LastPass Support · Answer

Hi@brendan.ha​

Welcome to the LastPass Community.

We recommend using the following best practices when creating yourmaster password:

* Use a minimum of 12 characters, but the lengthier the better
* Use at least one of each of upper case letters, lower case letters, numerals, and special characters
* Make it memorable, but not easily guessed (for example, a passphrase)
* Make sure that it is unique only to you
* Don't use your email address as your master password
* Don't use personal information
* Don't use sequential characters (for example, "1234") or repeated characters (for example, "aaaa")
* Set a password with a maximum strength (ZXCVBN strength result is 100%)* Tip:Learn more about how the strength is calculatedfor yourmaster passwordand individual site passwords in your vault.

* Make sure you don't use your master password for any other account or application
* Don't reuse old passwords
* To maximize your security, use a randomly generatedmaster password* Tip:To generate a random password, use theLastPass Password Generator.

Outlined in this support articleChange your master password

HildaC