Has anyone had an issue trying to cancel their last pass subscription? I can't figure out how to do it on my own, and customer service is telling me they need my credit card info to cancel my subscription! This seems really messed up.

kate

Has anyone had an issue trying to cancel their last pass subscription? I can't figure out how to do it on my own, and customer service is telling me they need my credit card info to cancel my subscription! This seems really messed up.

LastPass Support

Hello @kate​

I hope you are doing great, my name is Hilda. Based on your account tier, your cancellation needs to be handled by the billing team, the information requested, such as the last 4 digits of the card on file is a verification process only.

Please follow up on the support case, so your cancellation can be effective.

Hilda

The LastPass Support Team