Two-Factor Authentication locked out

sam.wallace

Hi,

I've been locked out of my account with no way to access it, I have my username and master password but I no longer have access to my cell phone number to complete TFA, I want to log in and add my new number but can't as I am stuck in a loop where I can't log in to change my phone number because I can't use TFA. There are no secondary options and no IT support available to free account so I can't get anywhere. please can anyone help

Operating on Windows 11, using Chrome browser, located in England UK, the phone number on my account is Canadian and can no longer be accessed

Henry Eduardo Ortiz (3P)

Hello @sam_wallace62,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I could not find your account, but if you need assistance with disabling the LastPass authenticator in your account, please use the contact customer support link found on this article. It should not ask you to log in and you will receive email support by one of my coworkers.

Please let me know if this helped or if further assistance is required.

Thank you,
Henry Eduardo | Customer Care