Turned off 2FA and now I can't log in

jbchristy

I recently got a new phone and did not immediately configure 2FA on the new device. I attempted to log in to LastPass in a browser on my laptop. I did not have my old device with me so 2FA failed. I followed the steps to turn off 2FA. Now every time I attempt to log in from any device, it says "Multifactor authentication failed!" and I cannot log in from any device. And apparently I HAVE TO LOG IN TO CONTACT SUPPORT!!!

How do I log in so I can configure 2FA on my new device?

Henry Eduardo Ortiz (3P)

Hello @JBChristy,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I am unable to find your account, if you still need assistance you can contact our support team by creating a ticket for email support using the link on this article.

Please let me know if further assistance is required.

Thank you,
Henry Eduardo | Customer Care