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Not Receiving Forgotten Password Emails

Bryan Carroll

I have tried to reset my password but am not receiving any forgotten password emails. It isn't in spam or any other folders. I need to access all my passwords, what can I do to reset my password if the emails aren't going out?

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Accepted answers

Bryan Carroll

It took 24 hours but the emails finally started coming through.

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rebecca.stone

Hi,@bcwashthank you for your question, and apologies for any frustration!

A few things to try:

If you are not receiving emails from LastPass, this article may help you begin to receive them. Sometimes, users set up a security email for important items such as account recovery.
If the tips in the above article do not work, you may want to try an alternative method to reset your master password. Please refer to this article for our different account recovery options.

Let me know if these help!

Best,

Rebecca

rebecca.stone

@bcwashthank you for the feedback! I will share this information with our development team.

Bryan Carroll

It took 24 hours but the emails finally started coming through.

grigolety

Hi,

I tried to reset my master password and got email from last pass. Followed the instructions but process in the end said something like: LastPass account recovery has failed because current browser didn't save account recovery data on this computer.