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Cancel billing for locked out account

Xander Teunissen

Hello,

I lost access to my paid LastPass account earlier this year. The account recovery process has been unsuccessful because, even when I forego vault recovery and attempt a master password reset through SMS, my Authenticator app codes (asked for in the next step) appear to no longer work.

At this point I have given up on the account, but LastPass is still billing me for it. I would like this to stop. Please advise.

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Xander Teunissen

Bounced for greater glory.

jdanielca

Same here. This service is a joke

acid_filled_paintball

Good luck! In the same boat with not able to get support.

Xander Teunissen

@AshC_LPCan you please connect me to someone who can help me with this? I've been a paying customer for *years* and currently have no recourse but respamming this thread.

Xander Teunissen

Sadly Santa didn't bring me a solution, so another bump it is.

LastPass Support

Hi@AgentGopher @d1000100 @Helpmesoon

If you are locked out of your account and want to confirm cancellation or request a refund from Customer Support, you may first reset the login by following these instructions:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-account-recovery.html&_LANG=enus

Once you can log in, you may then request a callback from Customer Support for additional billing assistance:https://support.lastpass.com/s/contact-us?language=en_US

Xander Teunissen

@AshC_LPUsing that link, I don't receive any email from LastPass (waited 48 hours). I was able to receive recovery mails in the past on the same address using the forgotten password link on your site, but it appears that process has changed (it requires the addon now). I do still receive the one time sms code if I use that one.

Please just get me a support contact. I've been a patron of your company for *years* and I have to wait *2 months* for a reply that doesn't help me. Speaking to a person directly can fix this within the day.