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2FA broken since last maintenance window

Richard Tozer

I have been unable to log into my account for days now, since the last maintenance windows (7 Nov) - which did warn that we would be unable to use 2FA during maintenance, but did not mention that it would remain permanently broken thereafter.

I'm a paid family account user. BUT I CAN'T REQUEST SUPPORT UNLESS I LOG IN?????????

All my browser plugin sessions have now timed out. Only my phone is still logged in - presumably because I have biometric login turned on - but you can't request support on the phone app, it redirects to a browser WHERE I CAN'T LOG IN.....

My master password is still accepted butall forms of 2FA fail.

I have tried.: authenticator code (fails), SMS (never received), call (never came through), app (push notification doesn't arrive).

I've tried the disable 2FA link - master password was accepted, I receive an email link to follow. following the link just says 2FA can't be disabled by email.

This is unacceptable!

Is this community forum monitored by anyone who can would actually have the authority to disable my 2FA? Or at least escalate this issue to the team so they are aware they have broken 2FA. I'm seeing other people with the same issue.

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LastPass Support

Hi, everyone.

I apologize for the login difficulty today.

The LastPass Maintenance period is now over, and multifactor authentication issues should be fully resolved.

Should you continue to experience any MFA trouble, please start by rebooting the affected device, then test again. If problems persist, you may click my Community name to send a Private Message with your LastPass email address and MFA selection for a follow up from Support.

Thank you,

All comments

macklynking

I'm having the same issue! It's been able to text me but says the code is invalid or expired every single time I use it. I ended up reverting my master password to an old password which works but it wants me to verify my account via email but they never actually sent an email, so I still can't access my account...

Richard Tozer

So my wife just thought to mention to me she thinks her lastpass is being hacked because she's being spammed with SMS and call login codes...

So I tried again with SMS 2FA and sure enough my code went to her phone.

So I'm logged in again...

But, this is pretty worrying. My account settings only show only my phone number in contact and recovery settings and hers show only hers. And my authenticator codes still don't work. And since I've been able to log in again, I no longer get the option to login using my app and push notifications on any other sessions, so I can't test if those are going to her phone app too and assume that is now broken.

But basically your 2FA configuration data is screwed since your last maintenance session.

This is pretty shoddy.

LastPass Support

I apologize for the recent login difficulties.

@rtozer It may be the case that you've set up a different phone number on the account settings, or as an emergency contact. Please click my Community name and send a private message to confirm both phone numbers involved.

@macklynking If you're logging in from a new IP address, LastPass may be sending the IP / device verification emails to your security email (if you had one set up). Please click my Community name and send a private message with the phone number and email address in use with LastPass so that I may check out records.

Thank you,

mpowell

I finally was able to log in.

madurbu optonlinenet

I am having the same problem on Windows and iOS

bryan.postelnek

Same issue happening to me.

airtime06_towpath

Same issue here. Such a clown show. Can't even request support because youcan't log in.

Bruno Guillemette

Indeed! It seems like the issue is being fixed, at last...

mark.1980

Same issue, unable to log in. Frustrating!

mark.1980

I've also been able to log in now via browser, seems fixed at last 🙂

airtime06_towpath

They appear to have finally fixed it. I like that they did so without even acknowledging that they broke it in the first place.

madurbu optonlinenet

I logged into the website without a problem

Bruno Guillemette

Unable to log in to ask support about it...

What's even worst is that application passwords saved in LastPass for Desktop are not accessible via the iOS app...

Louis DeLeo

I am having the exact same issue. I keep getting "Multifactor Authentication Failed" error. And in order to get in touch with customer service I have to log in?? How is that supposed to work

wsatapon

have exactly the same issue. I tried too many time and now I am temporary suspended from the account as well.

madurbu optonlinenet

I logged into the website without a problem

Richard Tozer

Thanks for getting back to me.

No, my wife's phone number has never been associated with my account - other than on her profile after adding her to my family subscription when I upgraded.

All other 2FA methods are still broken - I haven't tested whether her authenticator codes work on my account.

My profile still shows MY number for recovery and 2fa etc and nowhere can I see hers, so you've got your wires crossed behind the scenes somewhere since the last maintenance.

No need to follow up further for me, now that I've been able to get back in I have exported my data and cancelled my auto renew.

mpowell

Having same issue. I cannot log in to LastPass since the maintenance. Dead in the water.

brammarjon

Same here. Can't contact support because I can't log in. Just keep getting message:Multifactor authentication failed!

LastPass Support

Hi, everyone.

I apologize for the login difficulty today.

The LastPass Maintenance period is now over, and multifactor authentication issues should be fully resolved.

Should you continue to experience any MFA trouble, please start by rebooting the affected device, then test again. If problems persist, you may click my Community name to send a Private Message with your LastPass email address and MFA selection for a follow up from Support.