Hello @leconte.caroline,
Welcome to the LastPass Community!
I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I recommend the following steps:
Note: Before taking any of these steps, please make sure you know your master password!
1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out
2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser. Remember to verify if the browser is up to date if it's Chrome check under Settings > About Chrome.
3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists
Kind Regards,
Alejandra
LastPass Technical Support
I have forgot password I thought I had redid. No it did go through
Hello! @leconte.caroline
Welcome to the LastPass Community.
Thank you for the confirmation, please follow the steps below:
1. Go to the top right corner and click on the 3 little dots.
In the new menu please look for the option "Delete browsing data"
2. Once in the new window, choose the time range "All time"
3. Remove the check mark from "Browsing history"
4. Click on delete data.
Once done please access your account again, you should be able to see all your information.
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
