Login fails because I do not receive the email it claims to send to me

Question

Hello,

when I try to login in a browser in WIndows it sends me an email to confirm the change of an new IP address.

Unfortunately this email is not arriving in my email account.

This is may be because the emailwas disabled for some time from my email provider. But now it is all working well.

So may be lastpass has someway disabled this email address.

So what can I do to access my lastpass data again.

Thank you for your help

Best regards

Walter

jbozza · Answer

Just a note to everyone. I tried again while on the phone with support and I got the email immediately, so things seem to be working again for me. I recommend trying again to see if you're successful.

Good luck!

jbozza · Answer

Having the same exact issue since this morning. Luckily my mobile device is still trusted so I can access things there, but the Lastpass system is definitely not sending emails.

Note: My email address has not been disabled, and support verification emails seem to be working fine - it's just the trusted device emails that don't seem to be working.

motsch · Answer

Same issue: I am expecting an email top verify my account as I logged in from a different place. No email from lastpass arrived, not even in the spam filters.