I am a Super Admin, but, out of our 24 users, I do not have the Reset Master Password for 9 of our users. The other Super Admin's in our company have this option for those users. Any idea this is happening? Thank You!

Question

I am a Super Admin, but, out of our 24 users, I do not have the Reset Master Password for 9 of our users.  The other Super Admin's in our company have this option for those users.  Any idea this is happening?  Thank You!

Lance Gentle · Answer

Thank you for the response, however, when I click on the link for the "new" Admin Console, I get a Purchasing Support website that states "Ready to make an additional purchase?" and a button for contacting sales.

We have a Teams account and the only Admin Console we have ever had access to is using the LastPass browser extension.

LastPass Support · Answer

Hello @Lance Gentle​

Welcome to the LastPass Community.

The permissions for resetting a user's password as a super admin may vary slightly if some of the users were set up within the previous administrative console, as outlined here.

Please check how / where the users were originally set up, then test again.