Hello.
I am one of your lastpass premium client who is STUCK with no access at all to his vault since this morning 9am, we are almost 9pm ! I see on this forum that I am far from being a lonely case.
As a routine, this morning I received an official LastPass email asking me to reset my double authentication, which I did with a brand new QRcode.
Then my master PWD was not recognized ! No way I made a mistake, I double-checked it (it is written on a paper in a safe and I know it by heart).
Thus I decided to change it with the emergency procedure and paste the PWD from notepad, no error possible. The new PWD was not working as well, I am stuck with no access to my PWD and enable to open a ticket !
No HUMAN can be reached. I reached out to your sister-company GOTO after creating an account but they refuse and can't help me. Ironically to the most, GOTO support reached out to lastpass and they told that I must open a ticket .............................................. How possible with no access !
Once again I tried to recovery, receiving a new SMS and then asking to use a one-use-PWD but now the google authenticator is not recognized !
I issued a lot of emergency request through the bottom page button here but no one is reaching back to me :https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/recover-master-password.html&_LANG=enus
This kind of policy trick not allowing a helpdesk to be reached by phone or email is a HUGE mistake. I am a client, I pay for this service. You may have a bug, that's a fact. But not displaying a proper emergency access to be assisted is outrageous...
The BEST would be for you to restore my LASTPASS account as of 2023/06/20 and understand why such a bad behaviour occurred in your systems.
PLEASE someone officially from LASTPASS reach to me or open a ticket on my behalf.
