my last pass is not prefilling any more, help

susanne.schaible

my last pass is not prefilling any more, help

LastPass Support

Hello @susanne.schaible​

I hope you are doing great, my name is Hilda and I'll be assisting you. Could you please try the following troubleshooting on your browser:

1. Uninstalling the extensionUninstall LastPass
2. Clearing your browser's cookies and cache
3. Restart the browser
4. Reinstalling the extension from https://lastpass.com/misc_download2.php
5. Open LastPass using the extension Use the LastPass browser extension
6. Try again

Have a wonderful day and take care!

Hilda

The LastPass Support Team

Please visit our support center athttps://support.lastpass.comto access our knowledge base or to contact our Customer Care team.