I can't launch websites from LastPass. Launch button seems dead. I use LastPass on laptop with Windows 11 browser. Opening websites used to work 2 weeks ago, but quit. I don't see the options mentioned in the help articles in the free version I'm...

Question

... using * The options mentioned under Support are clearing the local cache in LastPass. Those instruction read Open theLastPass for Desktopapp.
* Right-click the tray icon of theLastPass for Desktopapp.
* SelectHelp>Troubleshoot>Clear cache and reload.

First, I don't see a try icon mentioned in 2, I don't see any link or button in my application that allows me to SelectHelp>Troubleshoot>Clear cache and reload,  as is stated in No. 3 instruction.

Any ideas? Thanks.

rcease79 · Answer

I too was having the same issue, not the first time.  I just logged out of lastpass , logged back in, and everything worked.

LastPass Support · Answer

Hello @sprstock​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.

To resolve this issue please do the following:

* log out of the LastPass extension (red square on the top right hand side of your screen)
* remove the LastPass extension (right click your mouse, select remove)
* clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
* add the LastPass extension (download it at lastpass.com/download)
* log in and test it out

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care