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Question

I entered my Lastpass password three times without success. I know it was the right one as it was again forced to change it recently. Then I indicated "Password forgotten". Did it 3 times entering each time the new code received each time by email. Again 3 failures. Now I can't get in to even try. HELP please...from a frustrated customer.

Best regards

Marc Pelletier

marcpelletier · Answer

Thanks very much to the follow-up and interest in my quiry. For some unknown reason, two-hours later a friend suggested trying it again with the same previous password. TO my amasement, it worked. Go figure. But I must comment that over the last months, I have had to follow several times the procedure to change my password because the system would not recognize it. Very frustrating. Let's see what the future bring. Thanks again.

LastPass Support · Answer

Hello @marcpelletier​

Thank you for reaching out to LastPass support, my name is Hilda and I will be assisting you with the issue you're experiencing.We have deleted your telephone numbers to protect your security, we were able to locate on your account, I can confirm that you had some trouble login to your account, but it seems that you've been able to log in now. Please let me know if you were able to log in to the account or if you are still having problems login in.

Additionally, keep in mind that in order to avoid this problem in the future you can refer to the following article: Set up all account recovery options for LastPass so if this happens in the future you will be able to recover the account easier and gain access back in a timely manner. You can also check About account recovery options in LastPass for details on how the recovery options work.

Hilda

The LastPass Support Team