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WHY CAN'T I LAUNCH FROM MY VAULT?

cw77rc

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LastPass Support

HELLO! @cw77rc

Welcome to the LastPass Community.

In advance we want to apologize for the issue with your browse extension, I will suggest following the steps below to resolve this behavior:

Make a single click over your LastPass extension Icon in your browser
Go to the bottom right corner click on "Account"
Click on "Fix a Problem Yourself"
Click on "Clear Local Data"
This process should close your session automatically, please log back in and try to launch any of the sites from your vault.

In case the behavior still shows up, please clean your internet browser (Cookies and cache) log in to your LastPass account again, and try to replicate the issue once again.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

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cw77rc

IT WORKED PERFECTLY!!!....THANKS SO MUCH AND HAVE A BLESSED DAY....CHANN

LastPass Support

HELLO! @cw77rc

Welcome to the LastPass Community.

In advance we want to apologize for the issue with your browse extension, I will suggest following the steps below to resolve this behavior:

Make a single click over your LastPass extension Icon in your browser
Go to the bottom right corner click on "Account"
Click on "Fix a Problem Yourself"
Click on "Clear Local Data"
This process should close your session automatically, please log back in and try to launch any of the sites from your vault.

In case the behavior still shows up, please clean your internet browser (Cookies and cache) log in to your LastPass account again, and try to replicate the issue once again.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

LastPass Support

We are grateful to know your issue has been addressed, we truly apologize for the issue, we try to our best to provide you with the best service possible. I will close this case for now. If you need any more assistance in the future, please feel free to submit another request or send us an email.

Greetings!

Verlaine | Customer Care

lastpass

This worked for me too!

(It wasn't just that I couldn't launch from the Vault: it wouldn't match any sites except by opening the vault and picking them. This is on Firefox).

El JRO

I am having similar issues, you last update broke LastPass, fix it!

tkfloyd

I am also having the same issues with launching from my vault using the Chrome browser extension. Your recommended instructions will solve the problem temporarily, but the problem reoccurs when I reopen Chrome after system boot or after having closed it. I found that selecting the "Refresh Your Vault" option on the "Fix a Problem Yourself" page will also temporarily solve the issue without having to log out & back into LastPass. All was well prior to your last update. Please ensure this LastPass bug is repaired with the next update. Thank you.

LastPass Support

HELLO!@tkfloyd

Welcome to the LastPass Community.

We are sorry for the problem with your account.

We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below: