Problem with login (login and password are 100% correct)

celebress

I used lastPass on my phone 99.9% of the time. Recently, I noticed that I cannot log in. Then I was in a very rush and I ignored it. However, a few days ago I needed to log in.

I cannot access my account. Despite the fact that I have a 100% good login and password. Most likely it is about "trusted device asking me to re-verify". I found this articlehttps://support.logmeininc.com/lastpass/help/verify-your-trusted-device .

I tried to access an old email. However, I have my email password saved on my LastPass account, which I need to have access to unblock the email. o_OI wrote an to the emile provider as I read on LastPass help but I couldn't get anything done.

I reported a problem in support but got fobbed off.I don't think someone even bothered reading my email. Because as a help, I was instructed to read this link:https://support.logmeininc.com/lastpass/help/add-an-email-address-for-security-alerts-lp030007

Maybe someone can help me with this problem in this forum. I would be very grateful for any advice.

rachael.orovets

Hi@Celebress, Do you know if you have a security email set for your LastPass account? If so, you may need to log in to that email address (or your main LastPass account email if you don't have a security email set) in order to verify your login attempt and complete the login.If you cannot access your email inbox but have permitted offline access in your account, you canlog in offline to get a cached version of your LastPass Vault. Otherwise, you will need to recover access to your email address via your email provider, then prompt LastPass to send you another verification email.The subject line of the email you're looking for is "LastPass Security Notification: Login attempt blocked"