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Lastpass did charge me after canceled account

andreas

I did cancel my account (7th september) the day before subscription ended (8th september). 4 days after my cancellation you did charge me for 1 added year (11th september). Since my account is cancelled, I cant login to speak with your support. Please re-pay me what you did charge or I need to start a claim to our the card company towards you.

BR

Andreas

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Accepted answers

logme-lastpass

Problem got solved after public contact via linkedin.

Support processes should be reviewed by LastPass, this can not be the right way to contact support after you canceled your subscription.

Thank you Andreas for your support.

All comments

LastPass Support

Hi@"Andreas6"

If there was an unauthorized renewal in this case, I'd like to check on the process from our side.

Please click my Community name to send me your LastPass email address, cancellation evidence, and proof of purchase (annual Premium receipt).

andreas

Hi,

I did send you all the information regarding this.

Thank you,

//Andreas

andreas

Hi,

You still did not solve this issue, I have not received any payment back from Lastpass and did not hear anything from them. Please help.

//Andreas

andreas

Hi,

Since I have no solution on this yet, I have started a claim towards the card company to get refund of the transaction you did after I cancelled the account.

//Andreas

andreas

Hi,

Yes, it is very strange and not good customer ethics to attempt such a fraud.

The user "AshC_LP" are trying to accelerate my issue towards Lastpass support. But Lastpass support did not solve the issue.

You will not be able to contact Lastpass yourself, since that require an account, and if you deleted the account you are in the same situation as me.

If you use Mastercard/Visa you should be able to require a claim towards the company LastPass. I sent in my claim now last week. Normally that should work for you to get refund. Ask your bank how to proceed with the claim, they can direct you to the correct address.

Come back here in the forum and tell us if it will be solved.

//Andreas

logme-lastpass

Hello Andreas,

I have the exact same situation.

I had LastPass Business and canceled the subscription and delete the account in august 2023.

I asked for approval of account deletion and got confirmation on 2nd oct 2023 from Maximilian (LastPass).

Now in november my credit card got charged for a new subscription without receiving any invoice about this.

How should i contact the support, when I can not login to the support system, cause my account got deleted?

On mail nobody is answering me since 1 week.

I am really unhappy about this procedure.

Regards

Florian

andreas

Hi,

The only thing you can do then is to claim it toward card company and then spread the word how they treat customers.

I just did add this to my LinkedIn account and I did tagMaximilian Schmiederer in the post.

See the post here:

https://www.linkedin.com/feed/update/urn:li:activity:7134846319709335552/

BR

Andreas

logme-lastpass

Hello Andreas,

still no success to reach lastpass support in any way.

Even my business contactMaximilian Schmiederer(Enterprise Account Executive) is not answering on my emails since 2 weeks.

Best regards

Flo

bill.ovoian

same here, canceled in July Aug and still being charged, no way to contact anyone.. next stop our legal dept or i am going to their main office .. its literally down the street

logme-lastpass

Problem got solved after public contact via linkedin.

Support processes should be reviewed by LastPass, this can not be the right way to contact support after you canceled your subscription.

Thank you Andreas for your support.

roesterle

I just went to reconcile my Expense credit card and noticed LastPass charged my card. I cancelled our Busines account last summer after the breach. I cannot log in as I cancelled and removed everything. Not sure how to go about making sure we dont' get charged again and get a refund.

roesterle

I cancelled and deleted my account in late January 2023 due to the breach and switched to 1Password. I did not ask for any confirmation so I don't have an email stating it was cancelled but I turned off autopay and removed everything. My renewal is in December and usually got an email stating they were renewing and charging me. I did not get any forwarning and went to do my Business expense and there was a renewal charge for LastPass which really threw me.

I have no access to our account and cannot get any support. I emailed the sales department and they said it still shows I have an active account and did not cancel but their department cannot help me. They said I have to open a support ticket which I can't do without access to a login.

This is completely frustrating. I'm about to put some bad information out on yelp, linked in, facebook, or any other social media sites I can let people know how horrible support is for LastPass. I'm just glad I switched to a better password manager system.