nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Charged for deleted account

sebastian

Hi,

I recently closed my LastPass account, and have just noticed a charge in my bank account, although I don't believe it was set to auto-renew, and I certainly didn't receive any notice that I was about to be charged.

As I've deleted the account, how can I contact support to request a refund and ensure that there won't be any future charges without logging in?

Best wishes,

Sebastian Satkurunath

Find more posts tagged with

Accepted answers

LastPass Support

Hi, Sebastian.

If you had a personal subscription, it sounds like you may have deleted the account after the renewal took place.

You may click my Community name to send a Private Message with your LastPass email address, the last 4 numbers of the credit card, date of renewal, and proof of purchase (receipt). Once we have this, we can try to locate the actual charge, and if it took place in the last 30 days can then refund it in full.

Thanks,

All comments

LastPass Support

Hi, Sebastian.

If you had a personal subscription, it sounds like you may have deleted the account after the renewal took place.

You may click my Community name to send a Private Message with your LastPass email address, the last 4 numbers of the credit card, date of renewal, and proof of purchase (receipt). Once we have this, we can try to locate the actual charge, and if it took place in the last 30 days can then refund it in full.

Thanks,

LastPass Support

Hello @dmark1,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having with the additional charge. I have sent you an email to assist with this issue.

Thank you,
Henry | Customer Care

LastPass Support

Hello @roesterle,

I can still find the account and see it was not deleted nor cancelled. Please submit a new support case as we are not able to assist with billing issues on this site. You can submit your ticket on this article.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

roesterle

I have the same issue and need to get a refund and make sure I do not get charged again next year.

I cancelled and deleted our business account in January 2023 and was just charged on my business credit card within the last couple weeks.

roesterle

How do I submit a case? I cannot log in due to cancelling my account last January and cancelled autopay. I know you say it was not cancelled and show active but I know I cancelled and removed my autopay so I was shocked when I saw a charge on my latest expense report. So I removed all of my access and can no longer log in.

How can I open a case number if I cannot log in?

LastPass Support

Hello @roesterle,

If you no longer use the account and the items in your vault are no longer required, you can reset your account to be able to access.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

roesterle

The only way to open a support case for billing is if you can log into your account. I have no way of logging into my account and there is no other way to reach support for billing. Now what do I do?

roesterle

I was able to reset and get into my account but there is no way to turn off auto-pay or cancel the account. This is very frustrating. Do you know how I can cancel the actual account so I do not get billed next year?

LastPass Support

Hello @roesterle,

Please submit a support case for our billing team to help you with cancelling the subscription.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care