Cannot sign up for LastPass because the email address is already in use?

martinluciano10302020

Our client sent over his system credentials to an email address that exists, but is not yet registered in LastPass.

We then tried to sign in LastPass so we can create an account for that email address, but we received a message saying the email address already exists in the system.

What's the workaround here? How do we fix this? Thanks.

glenn.dobson

Hi@"MartinL"

If an email address is already in our system due to a previous free trial or partial sign up in the past, the Reset Account option will let the email account holder reset the account and create new Master Password. They do not need to know the current master password, they can do it via email by following the instructions in the support article.