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How do I get support? I have already sent them an email to support@lastpass.com but it was returned undeliverable. I opened a case over 24 hours ago with no reply. I thought paid subscriptions received 24/7 support?

Lastpass 2024-04-08 083846 - Copy - Copy How do I get support?I have already sent them an email tosupport@lastpass.combut it was returned undeliverable.I opened a case over 24 hours ago with no reply.I thought paid subscriptions received 24/7 support?At least that's what their site states... My families account is past due and I am using a confirmed good card for the transaction, but it won't process. The error states to contact support. It shouldn't be this hard to give someone money. 😞

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LogMeIn / LastPass company, I had your product and was happy enough with it to go for another year. I tried to give you money to renew my subscription but the renewal failed. I gave you ample time to fix the issue. You did not. While I waited for you to provide assistance with this, I researched alternative products. I had plenty of time to find competitors, test their products, verify their pricing, etc. Even so, I was willing to keep LastPass if I was helped, I was not helped. I decided to go with competitor's product, which gets a better rating and is less expensive. Clearly LogMeIn doesn't care about this customer segment. Not a trait I look for in a product holding all my passwords!! BUYER BEWARE

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LastPass Support

Hello,

Thank you for checking the community.

Per checking your email address, we've found the ticket that was created yesterday. It is in our billing queue and our team will be responding soon to resolve this issue.

We appreciate your patience, as we have a high volume causing a delay to respond.

Thank you,

Karol | Customer Care

Still have not received any reply.

Still waiting on a resolution. The only help I have gotten is to "use a different device/browser" which I had done before even opening the support request.

I do not want to renew. I am unable to cancel "Auto-Renew". I am unable to remove my credit card. This is my formal request to halt renewal of my subscription.

Still waiting on a resolution... Now my account has been impaired and I can only "change device 1 more time".

LogMeIn / LastPass company, I had your product and was happy enough with it to go for another year. I tried to give you money to renew my subscription but the renewal failed. I gave you ample time to fix the issue. You did not. While I waited for you to provide assistance with this, I researched alternative products. I had plenty of time to find competitors, test their products, verify their pricing, etc. Even so, I was willing to keep LastPass if I was helped, I was not helped. I decided to go with competitor's product, which gets a better rating and is less expensive. Clearly LogMeIn doesn't care about this customer segment. Not a trait I look for in a product holding all my passwords!! BUYER BEWARE

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