I submitted a ticket three days ago and still no acknowledgement!
I'm a premium user and I must say that I haven't received any reply to a critical issue in days. I had no access to my account due to MFA with LastPass Authenticator issues. Finally, I opted today for resetting completely my account with all the work to be redone. I must say that I'm quitting LastPass services. I maintained my subscription after the attack, supporting the company and now they have let me down. It's a good way to loose clients.
Hello@"RalphieAmalfi"@naixdf,
Thank you for checking the Community!
To address your inquiry, we have a standard time frame of 24-48 business hours, this may vary from the volume received and it could extend the time of response. Our team is working diligently to provide a proper response in a timely manner, we appreciate your patience.
Thanks.
thats nice. we're at 1 week now with no response so you blew your "standard time frame" by a wide margin.
Still waiting for a response to my support case.
I'm on the same boat with the recent uptick in not being able to get back in. I've started looking elsewhere now. 24/7 support (forums do not count) from the company needs to be implemented to unblock people from major issues.
KarolH_LP
lesson learned: submitting cases online with Lastpass is worthless. More than a week, no response, no acknowledgement.
I finally played phone tag, two different times, with your support team. That was the only way to get a very simple request fulfilled.
Not even sure why I'm sticking with Lastpass other than its a hassle to switch all of my employees over to a different service.
Apparently LastPass management has learned nothing in the past year.
