My Lastpass account is disabled and I cant get into it. I have tried recovering my account

Question

I have tried to recover my account, but it's not recognizing my username and its also failing to install a browser extension. I would have to install a different browser to support the extension. Could someone please help me with recovering my account, thank you.

LastPass Support · Answer

Hello @AM8,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having. Our records show that you used to log in from a mobile device. The account recovery process is different, please see the steps from this article for mobile account recovery.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care