Today, I tried to renew my last pass premium plan annual subscription renewal date with the same plan, but I get a message that the product is not available for purchase under this account. Please let me know how to solve this problem.

Question

LastPass Support · Answer

@hideakita1213​

It appears you were subscribing previously through a mobile-app store, which is not currently compatible with online subscriptions.  We've removed that restriction so you may now purchase directly at lastpass.com

skwilder · Answer

Thank you for reaching out. I understand you're having trouble renewing your LastPass Premium plan. This issue can occur for a few reasons:

* Payment Method Issues: Ensure your payment method is up-to-date and valid. Sometimes, an extra security step from your credit card company may be required
* Account Restrictions: If the renewal option isn't available, it might be due to account-specific restrictions. You can try manually renewing your plan from the "My Account" page on LastPass
* Technical Glitches: Refresh the page or try using a different device or browser. If the problem persists, contacting LastPass support directly might be necessary.

Please let us know if you need further assistance or if the issue continues.

Or have others experienced this issue and come up with a solution.