Hey! I've shared an item, including the URL and password, with my assistant, but LastPass isn't autofilling the credentials when he launch it. I’ve double-checked that the autofill box is ticked, and everything seems fine. Any idea?

lauraval.socialmedia

Hey!
I've shared an item, including the URL and password, with my assistant, but LastPass isn't autofilling the credentials when he launch it.
I’ve double-checked that the autofill box is ticked, and everything seems fine. Any idea?

LastPass Support

Hey @lauraval.socialmedia​

Welcome to the LastPass Community.

For better guidance on troubleshooting this behavior, can you say which device and web browser your assistant is utilizing with LastPass?

I would start by testing an alternate browser to see if the behavior is any different.