IT admin left the company, no access to LastPass administrator portal, how to get in contact?

martijn.vandijk

Hope someone can help me out here,

Out IT administrator left the company 2 months ago, I took over the activities since december but I don't have access to the account.

There was a reminder from Lastpass recently, that we need to pay an invoice, but I cannot get into the system and need some assistance. We are located in the Netherlands (Europe) but there is nowhere t find a suitable way to get in touch with LastPass support, emails and contact forms I found all stay unreplied, or answered with a bouncer.

Does anyone here have an idea how to solve this?

many thanks

Martijn van Dijk

LastPass Support

@martijnvandijk You will want to have the new admin reach out to Customer Support through this portal to request the change:https://support.lastpass.com/s/contact-us?language=en_US