I have been trying to cancel my account for two weeks now. I have two 'cases' in that have gone without reply this entire time. I have tried calling, where it says to open a case on the website.
I have tried removing my billing info (which is a legal requirement in Canada) and the system does not provide a mechanism to do so. This alone is sufficient for legal action; it'll get even more interesting when they charge my card for an account I've been trying to cancel for weeks now.
Has anyone successfully got someone to reply to a ticket asking for cancellation? If so, HOW?
